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Retail IT support

Around the clock IT support to drive efficiency and satisfy tenants 

We provide fast, reliable, and secure retail IT support to keep your tenants satisfied. Our 360-degree support covers every aspect of your IT infrastructure, including all your systems and devices. Our IT support for retail is tailored to meet your business needs and is delivered with a 24/7 IT help desk for busy retailers operating long hours.

two women in shopping centre looking at phone
SSIP Certification

360° support that covers all your IT needs

Shopping centre management software

An easy-to-use software solution to transform your operations and drive performance. Manage all your assets from one central location with customisable dashboards and reports.

Tailored retail IT support

Your dedicated account manager works closely with you to create a tailored retail IT support package to meet your business needs.

Network management and support

All your tenant’s key retail systems and devices sit on the network including their CCTV and POS systems. We can manage your network to ensure that it performs efficiently and stays secure.

24/7 monitoring

We offer proactive 24/7 monitoring. This allows us to quickly detect and fix any issues with your server, network, or systems to maximise uptime and keep your tenants happy.

24/7 service desk

We can provide a 24/7, UK-based service desk. If you experience any IT issues, we resolve them as quickly as possible to minimise disruption to your tenants.

Data analytics software

Our retail analytics software is packed with powerful tools for analysing the data and forecasting future performance.

Fast and reliable WiFi

We provide fast, reliable, and secure WiFi solutions tailored to your business needs. This might include a separate guest WiFi for enhanced performance and security.

ITVET engineer working at desk
Network design & installation

Our network experts carefully design and install a resilient converged network with all your tenant’s retail systems working harmoniously together for better efficiency and security.

Bespoke phone systems

Our tailored solutions cover all your communication needs, from cloud-based phone systems to mobile phones, radios, lift intercoms, and headsets.

Enhanced cyber security

Keep your tenants and reputation safe with multi-layered protection against cyber threats. This covers business continuity, infrastructure resilience, and privacy and data protection.

Shopping centre management software

An easy-to-use software solution to transform your operations and drive performance. Manage all your assets from one central location with customisable dashboards and reports.

Tailored retail IT support

Your dedicated account manager works closely with you to create a tailored retail IT support package to meet your business needs.

Network management and support

All your tenant’s key retail systems and devices sit on the network including their CCTV and POS systems. We can manage your network to ensure that it performs efficiently and stays secure.

24/7 monitoring

We offer proactive 24/7 monitoring. This allows us to quickly detect and fix any issues with your server, network, or systems to maximise uptime and keep your tenants happy.

24/7 service desk

We can provide a 24/7, UK-based service desk. If you experience any IT issues, we resolve them as quickly as possible to minimise disruption to your tenants.

Data analytics software

Our retail analytics software is packed with powerful tools for analysing the data and forecasting future performance.

Fast and reliable WiFi

We provide fast, reliable, and secure WiFi solutions tailored to your business needs. This might include a separate guest WiFi for enhanced performance and security.

Network design & installation

Our network experts carefully design and install a resilient converged network with all your tenant’s retail systems working harmoniously together for better efficiency and security.

ITVET engineer working at desk
Bespoke phone systems

Our tailored solutions cover all your communication needs, from cloud-based phone systems to mobile phones, radios, lift intercoms, and headsets.

Enhanced cyber security

Keep your tenants and reputation safe with multi-layered protection against cyber threats. This covers business continuity, infrastructure resilience, and privacy and data protection.

350

+

RETAIL CLIENTS

4000

+

STORES SUPPORTED

99

%

CUSTOMER SATISFACTION

15

+

YEARS IN RETAIL

We work with the best in retail​

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The ITVET Team Outside Their Blue Head Office In Bishop's Stortford

Why work with us

Your trusted tech partner for all your IT needs

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Retail experts

We have an extensive portfolio of over 350 retail clients, supporting over 4000 retail stores. Our client-base includes blue-chip property management companies such as JLL, Savills, and The Crown Estate.

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Single point of contact

As your technology partner, we become your single point of contact and liaise directly with third-party vendors. Having one supplier that deals with everything makes life easier so you can focus on core business activities.

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24/7 support

We offer a 24/7 service desk to match the long working hours in retail, including busy bank holidays and late night shopping.

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Retail analytics software

Our feature-rich retail analytics software is revolutionising shopping centre management. Easily manage all your data streams from a single, simple dashboard. Instantly view parking, sales figures, footfall, tenancy, utilities, WiFi data and much more.

Partner with ITVET

Who we work with

Asset & fund managers

Property managers

Property developers

Shopping centre management teams

Retail tenants

Green Icon of Our Planet

We work in harmony with our environment

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    We’re certified with ISO 14001 for environmental management
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    We have several initiatives to reduce consumption, including paperless working
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    Sustainable processes are business as usual for us
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    We provide free environmental consultations
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    We actively support a circular economy
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    Our technology enables all buildings to become more energy efficient
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    We’ve reduced our travel and carbon footprint

What our
clients say

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We are very pleased with the personal service from the ITVET engineers. They kept us fully up to date with the progress throughout the full process of the switchover. We would happily recommend ITVET for their expertise and services.

The Bentall Centre

Guest Experience Host

The professional, knowledge and service provided by ITVET really is second to none. Always calm and willing to help and go the extra mile. I cannot thank you all enough for the support and help.

Queensgate Shopping Centre

Network Administrator

ITVET have proven to be professional and reliable in all aspects of their services they provide to the Shopping Centres. Any issues are resolved efficiently with minimum downtime experienced. I would fully recommend ITVET to any business.

Shrewsbury Shopping Centre

Centre Director

Speak to an expert

    *If you’re looking for job roles please visit the ITVET careers page.