ITVET achieves outstanding NPS Score

At ITVET, our clients are at the heart of everything we do. That’s why we’re thrilled to announce the results of our 2024 Net Promoter Score (NPS) survey. This year, we achieved an exceptional NPS of +52, marking a notable increase from last year’s already impressive score of +48.

What makes +52 exceptional?

The NPS is a globally recognised metric for measuring customer satisfaction and loyalty, ranging from -100 to +100. A score of +52 places ITVET firmly in the “excellent” category, demonstrating our dedication to delivering industry-leading IT services and solutions.

Dedication to listening and improving

This achievement is not just a number; it’s a testament to our commitment to listening to our clients and acting on their feedback. Each year, we actively engage with our clients to understand their evolving needs and challenges. This feedback drives our continuous improvement efforts, ensuring that we’re not just meeting expectations but exceeding them.

“At ITVET, we’ve always believed that our clients’ success is the truest measure of our own. Achieving an NPS of +52 reflects the hard work, innovation, and dedication our team puts into delivering exceptional service every day. It’s incredibly rewarding to see our efforts recognised through such positive client feedback. As we look ahead, we remain committed to listening, learning, and continually improving to ensure we’re always exceeding expectations.” – Daryl Fuller, CEO of ITVET

A year of progress

Over the past year, we’ve implemented several initiatives aimed at enhancing our services:

Proactive support: Investing in advanced monitoring tools to detect and resolve issues before they impact our clients.
Client-centric approach: Expanding our dedicated account management team to provide personalised support and guidance.
Innovation: Staying ahead of the curve by integrating cutting-edge technologies into our solutions.

Looking ahead

While we’re proud of this year’s achievement, our mission is to continue improving year after year. With client feedback as our guide, we’re committed to maintaining and enhancing the high standards that our clients have come to expect from ITVET.

We’d like to extend a heartfelt thank you to all our clients for their trust and support. This milestone wouldn’t have been possible without you.